New v3 "Select file" dialog takes forever to load file list...?
Dane Baker
Choosing "Select File..." in the new v3 of Droplr yields an Open File dialog box that takes forever to:
- show the standard sidebar items
- display the file lists of current folder
...then, if you accidentally click "Open" while, say, "Desktop" is selected (but before files are actually displayed), the app appears to freeze in a perpetual "preparing upload" state...
If you need log files LMK...
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2 Posted by Dane Baker on 28 Aug, 2012 07:52 AM
Forgot to include system info...
Support Staff 3 Posted by Levi Nunnink on 29 Aug, 2012 05:46 AM
Hi Dane,
Thanks for letting us know about this. We're just using the standard file open dialog box, nothing fancy. When you see this dialog elsewhere, say when opening a file from iTunes, is it always slow? Or just with Droplr?
Thanks!
4 Posted by Dane Baker on 29 Aug, 2012 03:23 PM
It's only slow with Droplr, for sure.
Dane
5 Posted by Josh Bryant on 04 Sep, 2012 05:25 AM
Hi Dane,
We're having problems trying to replicate this. Is there any chance you'd be willing to take a couple videos and send them our way?
You can do this with Quicktime Player.app. After you open it, select File > New Screen Recording.
Would love to see one of Droplr's behavior and then another with another App's same behavior.
Thanks for your patience! And sincerely sorry for the troubles. As Levi mentioned, we're just using a standard open dialog API and we can't seem to replicate this on our end.
Josh Bryant closed this discussion on 04 Sep, 2012 05:25 AM.
Dane Baker re-opened this discussion on 04 Sep, 2012 05:53 AM
6 Posted by Dane Baker on 04 Sep, 2012 05:53 AM
Sure - grab the movie here: http://i.elpt.ms/36bv/LXa0fxaC
Note none of the other menulings have file open... dialogs so I'm unable to
replicate it with another menuling app. Anything else you want to see - app
console logs etc - LMK.
7 Posted by Josh Bryant on 04 Sep, 2012 02:54 PM
This is just a hunch, but this certainly looks like it has something to do with your sharing preferences. Is there a reason your entire home directory seems to be a shared folder? It appears as if the Open Dialog is dealing with some network connection (the spinner in the lower left) and it's trying to grab all that list over the network. Is your home directory on a share over the network?
8 Posted by Dane Baker on 04 Sep, 2012 08:36 PM
No - my public folder is shared, and my account is "on" and being shared
via AFP.... Note that regardless of settings, Droplr is the only app that
stalls on 'Open File...'. A quick test with, say, Preview yields an instant
file dialog with no spinning icon...
Support Staff 9 Posted by Bruno de Carvalho on 09 Sep, 2012 05:02 AM
Dane, we've been unable to reproduce this on our end. Is it still happening to you after the last 3.0.1 patch?
Cheers,
Bruno
10 Posted by Dane Baker on 09 Sep, 2012 05:56 AM
Unfortunately yes - just tried it. (Upgraded to 3.0.1 earlier tonight.)
Also turned off file and screen sharing completely, no dice. any ideas?
11 Posted by Josh Bryant on 18 Sep, 2012 05:43 PM
Dane,
The problem for us is that testing against Preview would not be a valid test case. Since Preview is an Apple application that does not need to adhere to their sandboxing practices, they could very well just be using the Finder's listing service which has already connected at some point.
Our application, because it's sandboxed, needs to load that list fresh. To see if we were the only app that this was happening to, we'd need you to test this with another sandboxed app from the app store that uses an open dialog.
We still cannot reproduce this issue with any of our own testing and it's fairly clear from the movie you posted that some sort of network sharing is happening which is causing the delay with the dialog to list directories.
I wish we could help you more on this. We'll continue to watch out for the issue and see if it pops up for anyone else. But for now we're a bit stuck on what we can do. :(
Cheers
Josh Bryant closed this discussion on 18 Sep, 2012 05:43 PM.