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Droplr not working with photoshop

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Rodolfo Perez

27 Jun, 2012 05:18 PM

HI,
I went pro yesterday, and now i can't use photoshop and droplr any more, I tries closing photoshop, closing droplr, restarting computer, and all possible solutions, the best result was to get a good "option D" and couldn;t get nothing else, can u let m ek now what the problem could be?

Thanks!

R-

1. Support Staff 2 Posted by Bruno de Carvalho on 04 Jul, 2012 12:12 AM

   

   Rodolfo, which version of the mac app and photoshop are you running?

   Cheers.

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2. 3 Posted by roafroaf on 04 Jul, 2012 02:58 PM

   

   Hi Bruno,
   Im using Photoshop 12.0 x64 and the latest version of droplr... running on liion OsX
   Thanks!
   R-

   > From: [email blocked]
   > To: [email blocked]
   > Date: Tue, 3 Jul 2012 20:12:53 -0400
   > Subject: Re: Droplr not working with photoshop [Problems]
   >

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3. Support Staff 4 Posted by Levi Nunnink on 05 Jul, 2012 05:40 AM

   

   Rodolfo, what happens when you hit the Droplr shortcut? Does it turn red?

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4. 5 Posted by Rodolfo Perez on 06 Jul, 2012 03:49 AM

   

   Yes it does turn Red, the only way to make it work again is closing both apps, Photoshop and Droplr... :(

   R-

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5. Support Staff 6 Posted by Levi Nunnink on 12 Jul, 2012 10:47 PM

   

   Once you've restarted, is the app working normally?

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6. 7 Posted by Rodolfo P on 13 Jul, 2012 12:20 PM

   

   Correct, gotta close photoshop, drplr, open them again, so it let me to do it once, and i gotta repeat the process again to get the "alt d" sreenshot.

   Any ideas?

   R-

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7. Support Staff 8 Posted by Bruno de Carvalho on 13 Aug, 2012 02:11 AM

   

   Rodolfo, is this still happening with the latest 3.0 version for mac?

   (In case you're not running it yet, download it here while it's not on the MAS: https://droplr.com/mac/download)

   Cheers,
   Bruno

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8. 9 Posted by Rodolfo Perez on 16 Aug, 2012 06:51 PM

   

   Hi Bruno, yes is still happening on the mac, as i told u before always work, but only the first time, after that so I need to close both apps.

   Cheers

   R-

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9. Support Staff 10 Posted by Bruno de Carvalho on 16 Aug, 2012 06:57 PM

   

   Thanks for the feedback. We'll keep on trying to replicate this issue but so far we've had no luck with any of our macs :\

   Thanks for bearing with us,
   --
   Bruno de Carvalho
   @biasedbit
   http://biasedbit.com

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10. Bruno de Carvalho closed this discussion on 29 Jan, 2013 08:46 AM.

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