Norton saying download is a virus
Jack
I just tried downloading droplr.2.0.2 and norton flashed up saying it was a reputation virus and instantly deleted it. Will there be an update soon?
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2 Posted by Gerald on 21 Mar, 2012 11:58 PM
Same problem.
3 Posted by Aron on 25 Mar, 2012 08:50 PM
Doesn't Norton say everything is a virus, though? I'd just switch anti-virus. If you really like Norton there should be an option to allow this file, somewhere; or temporarily deactivate it.
Support Staff 4 Posted by Levi Nunnink on 30 Mar, 2012 04:03 PM
What Aron said is the correct answer. Norton is being overly aggressive in this case.
Levi Nunnink closed this discussion on 30 Mar, 2012 04:03 PM.
Gerald B. Rosenberg re-opened this discussion on 30 Mar, 2012 06:57 PM
5 Posted by Gerald B. Rosenberg on 30 Mar, 2012 06:57 PM
On 3/30/2012 9:00 AM, Levi Nunnink wrote:
6 Posted by Jack on 31 Mar, 2012 01:32 PM
Unfortunately that is the wrong answer. As a developer you are supposed to look into why it is doing it, not just suggest I use alternative av or I turn it off. Won't bother using this program then, shame.
7 Posted by Gerald B. Rosenberg on 01 Apr, 2012 05:27 AM
On 3/31/2012 6:29 AM, Jack wrote:
Support Staff 8 Posted by Levi Nunnink on 02 Apr, 2012 06:06 PM
Jack, what you're reporting is not a problem with Droplr's code. Unfortunately, we have no power over how Norton detects viruses. If you think Norton is correctly identifying Droplr as a virus, then don't use Droplr. If you think Norton is wrong then please report the problem to Norton. We can't change anything on our end.
Best wishes.
Levi Nunnink closed this discussion on 02 Apr, 2012 06:06 PM.